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Reference Resources

Collective Resources

• Canadian Consumer Information Gateway
• FirstGov for Consumers
• Consumer Policy, Consumer Protection Authorities, OECD
• Consumers Union
• Quack Watch
• Consumer Search, product reviews and reports
• Consumer World Digest

Databases

• Household Products Database, NLM
• CA Number Database, Canadian textile businesses, Canada
• Registered Identification Number Database (textile, wool, or fur products), US
• Excluded Parties Listing System, electronic version of the Lists of Parties Excluded from Federal Procurement and Nonprocurement Programs, US
• National Electronic Injury Surveillance System (NEISS) On-line, product related injuries

Directories

• National Contact Center of the Federal Citizen Information Center, US
• Directory of Organizations, Canadian Consumer Handbook
• FDA Listing of U.S. Industries (Yellow Book), FDA, US

Handbooks, Manuals

• Canadian Consumer Handbook, Industry Canada
• Manitoba Consumer Guide, Consumers' Association of Canada (Manitoba)
• Consumer Action Handbook, FCIC, US
• Product Recall Guide, Australia

Organizations, Associations ...

• See also: Country / Regional Resources
• Better Business Bureau
• Better Business Bureau of the Maritime Provinces
• ConsumerSense, Canadian Marketing Association
• Consumer Reports, free highlights
• National Association of Attorneys General
• National Consumers League

Reports, Studies and Documents

• Index of Reports, Consumers' Association of Ireland
• Federal Citizen Information Center, GSA
• Consumer Information, US Government Document, Brochures and Pamphlets, University at Buffalo
• Consumer Policy: Publications and Documents, OECD

Serials

• Air Travel Consumer Report, 1998 forward, full-text
• Consumer Choice Reports, current and back, full-text
• Consumer Product Safety Review, 1996 forward, full-text
• FDA Consumer Magazine
• Technical Service Bulletins, a searchable database of the automotive Manufacturers' Technical Service Bulletins by single year, make and model, US Department of Transportation

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Country / Regional Resources

Asia-Pacific

• Ministerial Council on Consumer Affairs, Australia
• Consumers Online, Australia
• Australian Competition and Consumer Commission
• Consumer Affairs New Zealand

Canada

• Canadian Consumer Information Gateway
• Consumer Connection
• For Consumers, Competition Bureau
• RECOL, Reporting Economic Crime Online, National White Collar Crime Centre of Canada
• Consumer Measures Committee
• Consumer Education and Public Affairs Branch, Financial Consumer Agency of Canada
• Ministry of Government Services, Ontario
• PhoneBusters, Canadian Anti-Fraud Call Centre
• Consumers' Association of Canada
• Consumers Council of Canada
• Marketplace, CBC

Europe

• Consumer Affairs, European Commission
• Forbrugernes Hus, Denmark
• Consumers' Association of Ireland
• ConsumerLine, Northern Ireland
• Consumer Information, Office of Fair Trading, UK

International

• Consumer Policy, OECD
• EConsumer.gov
• OECD Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders, OECD, 2003
• Guidelines for Consumer Protection in the Context of Electronic Commerce, OECD, 1999
• United Nations Guidelines for Consumer Protection, Department of Economic and Social Affairs, 2003

United States

• Federal Citizen Information Center, GSA
• Consumer Action Web Site, US
• FirstGov for Consumers
• Military Sentinel, Federal Trade Commission and the Department of Defense
• DisabilityInfo.gov
• Food and Drug Administration
• Consumer Product Safety Commission
• Recalls.gov
• Federal Trade Commission
• EConsumer
• Postal Inspection Service
• Consumers - Antitrust - Charities, Attorney General, Maine
• Consumer Protection Board, New York
• Consumers , Attorney General, Pennsylvania

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Groups of Consumers

By Age

• ACE Consumer, Teacher Resources, Ministry of Consumer Affairs, New Zealand
• Kidz Privacy, FTC, US
• Reality Choices for 18-30 Year Old Consumers, Industry Canada
• Seniors' Info Portal
• Manitoba Seniors and Healthy Aging Secretariat
• Seniors Guide, Manitoba Seniors and Healthy Aging Secretariat
• A Guide to Programs and Services for Seniors in Ontario, Ontario Seniors' Secretariat
• Consumer Jungle

By Occupation

• Military Sentinel, Federal Trade Commission and the Department of Defense

By Physical Ability

• DisabilityInfo.gov

Statistics

• Consumer Price Index for Canada
• Consumer Expenditure Survey, Bureau of Labor Statistics, US
• Consumer Price Index, Bureau of Labor Statistics, US

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Law, Legislation, Codes, Standards

• LawInfo, ABA
• National Consumer Law Center
• Nolo Law Center
• Texas Lemon Law, Texas Department of Transportation
• Canadian Code of Practice for Consumer Protection in Electronic Commerce, Consumer Measures Committee

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Products and Services

Complaints

• Financial Ombudsman Service, UK
• FTC Complaint Form
• Air Travel Service Problems, Aviation Consumer Protection Division, US Department of Transportation
• Effective Complaints, Consumers' Association of Canada (Manitoba)
• Sample Complaint Letter
• Writing a Complaint Letter, Consumers Online, Australia

Education

• Acceditation and Quality Assurance, US Network for Education Information, US Department of Education
• Scholarship Scams, FTC
• Diploma Mills: Federal Employees Have Obtained Degrees from Diploma Mills and Other Unaccredited Schools, Some at Government Expense, GAO-04-771T, 11 May 2004
• Purchases of Degrees from Diploma Mills, GAO-03-269R, November 2002
• Diploma Mills, Office of Degree Authorization, Oregon
• Indicators of School Crime and Safety, National Center for Education Statistics, Bureau of Justice Statistics, 2004
• Indicators of School Crime and Safety, National Center for Education Statistics, Bureau of Justice Statistics, 2003
• Indicators of School Crime and Safety, National Center for Education Statistics, Bureau of Justice Statistics, 2002

Financial / Investments / Companies

• Searching for Company Information
• Investor Information, Canadian Securities Administrators
• Office of the Superintendent of Financial Institutions Canada
• RECOL, Reporting Economic Crime Online, National White Collar Crime Centre of Canada
• Scamwatch, Australia
• Securities Commission, New Zealand
• Financial Ombudsman Service, UK
• Consumer Information, Federal Reserve Board

Health

Household

• Household Products Database, NLM
• EnerGuide Appliance Directory, Natural Resources Canada

Internet Scams

Recalls

• Product Recalls Australia
• Vehicle Recalls and Defects, Transport Canada
• US Government Recalls
• Toy Hazard Recalls, 1970s forward, full-text
• Trading Standards Central, UK
• Product Recalls, CSA International

Toys

• Canadian Toy Testing Council
• Toy Hazard Recalls, 1970s forward, full-text
• Toy Safety Net, National Association of State PIRGs, publisher of Trouble in Toyland, 2004
• A Guide to the EU Safety of Toys, EU Directive 88/378/EEC

Travel

• National Aviation Safety Data Analysis Center, Federal Aviation Administration
• Aviation Consumer Protection Division, US Department of Transportation
• Air Travel Consumer Report, 1998 forward, full-text
• Air Transport Users Council, UK

Vehicles

• Technical Service Bulletins, a searchable database of the automotive Manufacturers' Technical Service Bulletins by single year, make and model, US Department of Transportation
• Vehicle Recalls and Defects, Transport Canada
• Personal Vehicles Initiative, Natural Resources Canada
• Canadian Motor Vehicle Arbitration Plan
• CanadianDriver
• Fuel Economy, US Department of Energy
• Vehicle and Equipment Information, National Highway Traffic Safety Administration
• Texas Lemon Law, Texas Department of Transportation
• NADAguides

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This page created and maintained by Linda Hansen.
Comments and suggestions to: lhansen@unbsj.ca
Created: 2004/05/09 Last updated: 2006/10/31
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